To which address should we send your resource?
Thank you, you’ll receive an email to download your resource shortly.
We’re committed to your privacy. Agendrix uses the information provided to contact you about our relevant content, products, and services. You may unsubscribe from our newsletter at any time. For more information, check out our Privacy policy.
Your questions answered.
What Is On-Call Scheduling?
On-call scheduling refers to the planning of shifts for employees who may or may not be called in to work, depending on a business’ needs.
On-call employees are required to be available and on the job in case of high customer demand, emergency or other requirement.
On-call schedules are frequently used in business sectors where service must be available 24/7.
How to Create an On-Call Schedule?
Creating an on-call work schedule requires a few steps, such as:
- Defining manpower requirements for different shifts
- Evaluating expected customer demand for specific periods (evenings, weekends, holiday season, etc.)
- Collecting employee availability
- Preparing the work schedule
- Communicating the schedule to entire team
- Adjusting the schedule as needed
To simplify and automate the creation of on-call work schedules, many companies use scheduling software.
What Are the Advantages of On-Call Scheduling?
On-call schedules offer a number of advantages, such a:
- Ensuring the right level of customer service
- Allowing employees who so wish to work extra shifts
- Handling heavy customer demand at key times
- Responding to emergencies in a timely manner
- Energizing the work environment
What Are the Disadvantages of On-Call Scheduling?
The disadvantages of on-call schedules include :
- A negative impact on work-life balance
- Possible financial insecurity due to unstable income
- Reduced productivity
- Increased levels of stress and burnout
What Are the Best Practices for On-Call Scheduling?
Best practices for on-call scheduling include:
- Considering the number of employees needed
- Planning for back-up staff if an on-call employee is unavailable
- Considering employee skills when scheduling
- Respecting availability, preferences and time-off requests
- Implementing tools to foster work-life balance
- Communicating regularly with team members
- Planning on-call schedules in advance
Which Industries Use On-Call Schedules?
Several industries use on-call schedules:
- Health care
- Retirement homes
- Restaurants
- Hospitality
- Event management
- Security and safety
- Information technology
- Call centers
- Retail
- Emergency services (fire, police, ambulance)
